Extroverts May be Biggest Risk

Most of you will probably be surprised by this ...

The adjuster Rep that you like the best may be creating the greatest risk for your claims organization.

Research indicates that extroverted professionals are both easier to get along with and viewed more favorably than the introverts on your team.

This fact is especially problematic in the Insurance marketplace where judgment is common throughout most processes.

And, judgment is Prolific in the Claims adjudication process where adjuster Reps make hundreds of small decisions every day about what to do when, where, how, and why.

Of course, over a long period of time, true performance is evident and an introvert can be validated as a high performer.

The risk to ClaimLeaders is the adjuster that seems to be a solid or high performer because of their charisma and communication skills. Before the extroverts true performance is exposed, your organization has been exposed to a high level of risk.

So, what's the answer? I am glad you asked: use technology to measure the hundreds to decisions that every adjuster is making.

The objective information created from these measurements will enable you to reward the high performers - introverts & extroverts alike - and enact additional training where adjusters are executing ineffectively.

If you need help with the measurements, see SDRefinery AI. We do it Consistently, Accurately, and Transparently.

See the Journal of Professional & Applied Psychology article published in 2019 for details about the advantage extroverts enjoy.