Answers to the questions you ask every Monday
Who's on track? Who's slipping? Is the protocol actually being followed? Each metric below exists because a claims leader asked us that question.
Days to determine liability
Liability decisions drive everything downstream. When one adjuster consistently takes three times longer than the team, it isn't a character flaw — it's a training gap you can now see and fix.
Spot the drift in month one, not at the annual review.
Time to quality contact
Not just when your rep made contact — whether it was a real conversation about facts and circumstances. Measured for every claim, every rep, every month.
Client go from auditing contact times to seeing them for every single claim.
Late-contact protocol compliance
When an insured doesn't call back, you have a protocol. Until now, "are they following it?" was a guess. We check every sequence in every file against your own rules.
Stop guessing. Coach the one adjuster who needs it, and prove the rest are covered.
Your metrics, on one screen
Configured to your operation — from a single team summary down to every individual claim note. Choose from 150+ metrics or ask us to build yours.
Three promises behind every number
Every file, not a sample
We read the entire population of claim notes, every month. No extrapolating from a handful of audited files.
Numbers you can verify
Every metric traces back to the exact notes it came from. Exceptional accuracy, full transparency, repeatable period to period, adjuster to adjuster.
Your data stays yours
We use your data — and only your data. Nothing pooled, nothing borrowed, nothing shared.
Start simple. Learn fast.
The Starter Engagement
simple monthly investment + $3-5,000 implementation
- ✓5 core metrics measuring the operational activities you choose
- ✓5-month commitment — long enough to prove it, short enough to be safe
- ✓Single claim system, simple implementation
- ✓Configured to your protocols, your terminology, your nuances
Bring us your hardest question
Tell us the thing you wish you knew about your claims operation. We'll show you how we'd measure it.
Request a Demo