We are experts at refining claims narrative documentation into answers.
We quickly answer business questions and solve problems.
How do you know when your team members are struggling or missing key actions? Until now, the industry has relied on claim audits to read files.
Our AI is a game-changer. Our technology reads the entire population of your claim notes and identifies milestone events. From this, we create measurements and metrics of key operational activities.
“SDRefinery’s process was simple, transparent and effective. In the end, this work didn’t just resolve a process concern.
It led to better claims outcomes and improved our ability to identify repairability on auto claims.
That’s a win for our team, our agents, our members, and Ohio Mutual.”
Information is key to your team’s success
Who is making the right decisions, at the right time, with the right tools?
And, who isn’t?
Historically, answering these questions is a time-consuming and arduous process. It is both ineffective and inefficient to take a sample of a few files for each claim adjuster rep and expect that such a small amount of their work is reflective of their performance. Rather, using AI to read every adjuster note creates an unprecedented ability for faster, better objective measurement of claim adjuster performance.
Fast
Let’s be honest, computers are faster than people. While people are unable to read every note, AI can do it.
Accurate
Accuracy is critical to the success of any tool. Our goal is to be the most accurate AI in the claims marketplace.
Safe
We use only your data and we provide complete transparency and the ability to validate all results.
A Clear Vision
See your claims team through the metrics that matter to you.
Tailored metrics fit your specific information needs. Get faster, consistent access to performance metrics about the core activities of your claim rep adjusters.
We don’t come in with a pre-determined set of metrics. Rather, we come with the tools necessary to measure the actions and activities that are important to you. While we have an impressive array of metrics ready to go, each of those are easily configured to the specific nuances that are unique to your claims and your adjuster reps.
Our technology reads the entire population of claim adjuster notes in order to create:
Milestones
Measurements
Metrics
This gives you better claim outcomes and lower expenses:
Identify and correct problems faster
Customize training for weak areas
Leverage opportunities more effectively
Average Number of Days to Determine Liability
Determining liability is a critical step in adjudicating claims efficiently and effectively. Measuring the number of days for adjuster reps to complete this step is a great way to identify those reps that may need more training.
Average Time to Quality Contact
Having a conversation about the facts and circumstances involving a claim is one of the first and important steps taken by an adjuster rep. The Time to Quality Contact (TQC) metric enables you to measure both the timing and the quality of the contact.
Late Contact Protocol (“LCP”) Analysis
What happens when an insured does not respond to your rep’s phone calls? You probably have a Late Contact Protocol but how do you know if your reps are following it? With this metric from SDRefinery, you will no longer have to guess.
Save Money, Save Time.
Start Simple : Learn Fast
The primary focus of our company is to enable you to achieve your goals and objectives
Over the years, we've seen numerous ideas and goals thrive. This success often stemmed from timely implementation, manageable scope, and reasonable costs. When you succeed, SDRefinery AI shares in that success.
High ROI for our Clients
We are certain that our ACT AI technology will create value for you through improved performance, lower expenses and better outcomes.
Additionally, in order to create a high Return on Investment for you, we’re pricing our initial investment at a price too good to pass up.
Start for just $[X],000/month
Getting started is simple
5 core metrics (measuring operational activity)
5 month commitment
$[X],000 monthly investment (where X = a number that works for you)
$5,000 implementation cost (simple implementation = low cost)
Single claim system
Our Client’s Perspective
"SDRefinery AI has been great to work with and their technology and process is unique and innovative. The value of distilling unstructured sentence data to usable insights is obvious."
Claim Executive, Leading Specialty Insurer
"Prior to SDRefinery AI, we could only audit contact times quarterly because it was too time-consuming. Now they provide us with contact time for every claim by claim rep giving us faster recognition of problems."
Claims Manager, Multi-line Insurer
"With little direction from us, the quality of results from SDRefinery AI exceeded our expectations."
Data Scientist, Regional Insurer
Request a Demo
If you have any questions or would like a demonstration of SDRefinery AI capabilities, please send us a note