Start Measuring Process

I want to continue the discussion about a NeverBeforeExisted opportunity for ClaimLeaders to lead their claim adjusters.

Today, I want to focus on Process.

Every claim has a beginning (FNOL/FROI) and an end (claim closure).

What happens in between is Process ... where the adjusters' judgment will be front and center to complete a series of tasks.

While many technologies are trying to evaluate every task in order to make predictions, I believe the greater opportunity is to focus on bottlenecks, changes, and areas in the process prone to failure.

By accurately and consistently measuring specific adjuster activities, Claim Leaders will gain ObjectiveInformation in order to both establish a baseline and then validate improvement.

Start measuring process and everybody wins.